Complimentary Services
As a health campus service we provide at no additional cost:
- Initial consultation about selecting or enhancing custom or vendor apps
- Guidance in preparing security planning assessment
- Referral to do it yourself or other services for reporting or basic app configuration
- Digital signature service through Adobe Sign
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Depending on capacity and review by senior leadership, may be complimentary or at cost:
- Technical support for the health professional schools central business and finance offices.
- Application development and support for multi-dept, school, or university level priorities.
Cost Recovery of Professional Services
- Charge applies to projects that benefit individual principal investigators or teams within a single dept.
- Services may include project management, change management, business analysis, app development, custom reporting, configuration, maintenance, information security, or other comprehensive support.
- For applications for which HSIS is the technical owner, there is a minimum charge for 5 hours/month maintenance and production support at the Internal IT Rate.
Cost Recovery Rates -FY24
Fixed costs will be billed monthly in coordination with ITS Billing. Variable costs for project cost may be billed at a different frequency. In addition to the HSIS rates below, projects may have a passthrough of ITS Billable Rates, the Software Library, or other vendor costs.
|
Charge |
COST |
Details |
|---|---|---|
| Internal Professional IT services | $100/hour | Labor. Services may include project management, change management, business analysis, app development, custom reporting, configuration, maintenance, information security, or other comprehensive support (e.g. technical owner for production application). |
| School of Medicine, Team-Based Desktop IT support, in scope baseline | $390/year/FTE | Labor. Charge is per faculty or staff within the School of Medicine who receives team-based desktop support from the university. |
| School of Medicine, Dedicated Desktop IT support, in scope above baseline, FTE Contract, 100% effort. | $130,000/year | Labor, for dedicated desktop IT support for a department |
| School of Medicine, Specialty IT Support, FTE contract, 100% effort | $148,400/year | Labor, for dedicated specialty IT support for a department or project |
| School of Public Health, Team-Based Desktop IT support, FTE Contract, 100% effort | $129,514/year | Labor, for team-based desktop IT support for a departments with more than 1 desktop support person |
| School of Nursing, Dedicated Desktop IT support, FTE Contract, 100% effort | $114,068/year | Labor, for dedicated specialty IT support for a department or project |
| Audiovisual Support, for rooms renovated in or after FY23, Level 1 | $1,500/year | Comprehensive AV support for spaces that have been renovated or upgraded to university AV standards. This includes AV staff support cost, software licensing, and remote monitoring. Room Tiers are based on a number factors. These include room size, room usage, AV system complexity, equipment replacement costs and other variables, as determined by the YSM Audio Visual Team. |
| Audiovisual Support, for rooms renovated in or after FY23, Level 2 | $3,000/year | Comprehensive AV support for spaces that have been renovated or upgraded to university AV standards. This includes AV staff support cost, software licensing, and remote monitoring. Room Tiers are based on a number factors. These include room size, room usage, AV system complexity, equipment replacement costs and other variables, as determined by the YSM Audio Visual Team. |
| Audiovisual Support, for rooms renovated in or after FY23, Level 3 |
$4,800/year |
Comprehensive AV support for spaces that have been renovated or upgraded to university AV standards. This includes AV staff support cost, software licensing, and remote monitoring. Room Tiers are based on a number factors. These include room size, room usage, AV system complexity, equipment replacement costs and other variables, as determined by the YSM Audio Visual Team. |
| Audiovisual Support, for rooms renovated in or after FY23, Level 4 |
$7,800/year |
Comprehensive AV support for spaces that have been renovated or upgraded to university AV standards. This includes AV staff support cost, software licensing, and remote monitoring. Room Tiers are based on a number factors. These include room size, room usage, AV system complexity, equipment replacement costs and other variables, as determined by the YSM Audio Visual Team. |
| Audiovisual Support, for rooms renovated in or after FY23, Level 5 |
$10,000/year |
Comprehensive AV support for spaces that have been renovated or upgraded to university AV standards. This includes AV staff support cost, software licensing, and remote monitoring. Room Tiers are based on a number factors. These include room size, room usage, AV system complexity, equipment replacement costs and other variables, as determined by the YSM Audio Visual Team. |
| Freezer Monitoring, Specialty IT Support | $150/year/sensor | Labor, required for each sensor supported |
| Freezer Monitoring, Sensors | $205/sensor | One-time charge per sensor. |
| Software Licences, Salesforce | Varies | Varies per license type and instance. |
| Software Licenses, OutSystems | Varies | Varies per license type and size of application |